EXCHANGED AND RETURNS
You'll love our goodies. We promise. But if at any time within 15 days of your purchase you decide that you aren’t satisfied with your order, we will do whatever it takes to make it right. Translation: we have a 15-day return policy.
FOR BROKEN OR DAMAGED ITEMS
Ship happens. We get it, and we’re sorry it happened to you. Just send us an email with a sad picture of your broken item and let us know whether you want a replacement or a refund. If you want a replacement, great, we’ll reship one to you as soon as we get your email. If you want a refund, great, we’ll issue it as soon as we get your email, and bonus, you’ll get an email too once your refund goes through. Don’t worry about shipping the broken item back to us. We stink at fixing broken things.
Say for some crazy reason you don’t like something you bought. That’s okay. Just send an email to firstname.lastname@example.org and include your name, order confirmation number, what you’re returning, and why you’re returning it. We know that’s a lot, but it’ll help us get your money back quicker!
After you’ve sent that email, go ahead put the stuff you want to return in a box. Remember the unimpressive packing slip that came with your order? Put that in the box. If you don’t have it, don’t that’s okay. Just write your order confirmation number on a piece of paper and put that in the box instead. We’ll pretend it’s the packing slip. Once you’ve got all that in the box, send it to:
COUNTER COUTURE4950 Nome St Unit CDenver, CO 80239
We’ll be waiting with bells on. As soon as we receive it, we’ll issue you a refund for the purchase price of your return. Our refunds elves are smart, so your refund will automatically be issued back to your original form of payment. You’ll get an email when your refund gets processed, since we figure you probably want to be kept in the loop.
Just email us at email@example.com. We've got your back.
FYI: this returns process only applies to stuff that was purchased from our site, counter-couture.com. If you purchased our stuff from somewhere else you’ll need to contact them for their specific return information.